Car Insurance

How can we help?

Our aim is to make your journey through our website as simple and straightforward as possible. However, if you need any help, this page will point you in the right direction.

I’ve got a question

Our list of Frequently Asked Questions might have the information you're looking for. 

I'd like to contact you

If you'd like to contact us, here are the details you need:

Call us:

Helpline: 03300 240 612

Phone lines are open:

Monday to Friday: 8.30am – 8pm
Saturday: 9am – 5pm
Sunday and Bank Holidays: 10am – 4pm

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

Please note, we are closed on bank holidays.

E-mail us:

customerservice@car.johnlewisfinance.com

Or, use our online Contact Us form.

Write to us:

John Lewis Finance
PO Box 887
Halifax
HX1 9UE

I am planning on driving my car abroad

Your comprehensive Car Insurance policy from John Lewis Finance gives you cover in Europe for up to 90 days. Please read your policy document for full details of your cover.

The Association of British Insurers (ABI) and Motor Insurance Bureau (MIB) advise that drivers should be prepared to have a Green Card with them when driving in the EU after midnight on 31st October 2019.

If you’re planning a trip that will finish before 31st October 2019 then nothing will change. Your current car insurance policy will cover you to drive within the EU. If you’re planning to drive in the EU after 31st October 2019, you’ll need to let us know at least a month before you leave, so we can issue you a Green Card.

We won’t charge you any fee for issuing a Green Card to you.

You can view more detailed guidance and some FAQs for motorists from the ABI here. For more information, please call us on 03300 240 612 or email us at customerservice@car.johnlewisfinance.com.

I’d like to make a complaint

At John Lewis Finance, we always aim to provide a first class service to our customers, but we do recognise that occasionally things go wrong. Where this is the case, our aim is to always deal with complaints fairly and promptly. We take all complaints seriously and use your feedback to identify improvements to the service which we offer. If you're unhappy with any aspect of our service, please refer to our Internal Complaints Procedure. You can make your complaint in writing, by telephone or by email.

Call us:

Helpline: 03300 240 617

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

Email us:

customer.relations@car.johnlewisfinance.com

Write to us:

Customer Relations
John Lewis Finance
A&B Mill
Dean Clough Mills
Halifax
HX3 5AX

You can contact the Financial Ombudsman Service at any stage of your complaint for free and impartial advice. Please refer to our Internal Complaints Procedure for more information about the Financial Ombudsman Service and their contact details.

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.

I need to make a claim

To make a new car insurance claim:

  • Call 03300 240 613 for 24/7 assistance

To talk to us about an existing claim:

  • Call 03300 240 613

Opening hours for existing claims:

Monday to Friday: 8am - 6pm
Saturday: 9am – 1pm

To make a windscreen claim:

  • Click here to make your claim online
  • Or call our Glassline on 03300 240 615 

Great Cover

Expert Rated

Our cover is rated 5 Star which means you get an excellent product with a comprehensive range of features and benefits.

Safe and Secure

Safe and Secure


We have a number of checks to ensure we're only offering cover to honest customers, so we can maintain low premiums