Accessibility

We’ve tried our best to make sure our website is accessible and easy to use and read. This page explains a few ways you can adapt our website to suit your needs.

This website is compatible with the most popular browsers and has been optimised to give our customers the best online experience that we can. This website has also been designed to be mobile friendly, which means that you'll enjoy the same online experience on both desktop and mobile platforms. 

Font

We've used Open Sans font on our website as this is easy to read on screen. We've also chosen colours to provide a good contrast with the background.

Text size

You can use some quick keyboard shortcuts to make the text on your screen larger or smaller. 

If you are using a PC hold down the ‘Ctrl’ button and press the ‘+’ button to zoom in and the ‘-‘ (minus) button to zoom out. On a MAC press the Apple key ‘⌘’ and ‘+’ sign to zoom in, and the ‘-‘ (minus) to zoom out.

Braille, large font and audio material

If you need to have our documents in Braille, large font or audio, we’re always happy to help. Just email us at customerservice@car.johnlewisfinance.com with your name, address, and which documents you'd like in an alternative format.

We welcome any feedback on how we can improve our website. If you can suggest any improvements, or if you have any problems while visiting our site, please contact us.

Privacy

Please visit our Privacy Policy if you'd like more information on how we share your personal information. If you've any concerns about our use of your information you can get in touch with us either by phone, e-mail or post.

How to contact us

Here are the details you need:

Call us:
03300 240 612

Phone lines are open:
Monday to Friday: 8.30am – 6pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

Please note, we are closed on bank holidays.

E-mail us:  
customerservice@car.johnlewisfinance.com

Write to us:  
John Lewis Finance
PO Box 887
Halifax
HX1 9UE

Last updated: 09/04/2019